---
type: "Web Page"
title: "Support | Spark"
description: "Help with Spark: subscriptions, restoring purchases, reminders and contacting us."
resource: https://sparkadhd.app/support
timestamp: 2026-11-11T02:26:29Z
image: https://sparkadhd.app/img/og.png
---

# Help and support

Email [support@sparkadhd.app](mailto:support@sparkadhd.app?subject=Spark%20support) and a real person will reply, usually within two working days.

## Restore Spark Plus on a new phone

Sign in with the same Apple ID, open Spark, go to the paywall or Settings and tap **Restore purchases**. Your progress lives on your old phone, so scores start fresh on a new device.

## Cancel a subscription

On iPhone open **Settings**, tap your name, then **Subscriptions**, choose Spark and tap **Cancel subscription**. Cancel at least 24 hours before renewal or the end of your free trial. You keep Plus until the period ends.

## Ask for a refund

Apple handles payments and refunds. Request one at [reportaproblem.apple.com](https://reportaproblem.apple.com).

## Reminders aren't arriving

Check that notifications are on for Spark in iPhone **Settings** > **Notifications** > **Spark**, and that a Focus mode isn't silencing them. Then set your reminder time again in the app.

## A game feels too easy or too hard

Spark adjusts difficulty as you play, aiming for you to win about four times out of five. Give it a few rounds to settle. Each session starts a step easier on purpose, so you warm up with a win.

## Is Spark a treatment for ADHD?

No. Spark is brain training, not a medical treatment. It does not diagnose or treat ADHD. Please talk to a doctor about diagnosis and treatment.

See also our [privacy policy](https://sparkadhd.app/privacy) and [terms of use](https://sparkadhd.app/terms).